Shipping Policy

GETFIXED SHIPPING POLICY:

Effective Date: [07/01/2024]

At GetFixed, we provide shipping services primarily for mail-in repair orders. Please review the following shipping terms before sending in your device.

MAIL-IN REPAIR SHIPPING

Customers are responsible for securely packaging and shipping their device to GetFixed unless otherwise agreed in writing.

We recommend using:

• A sturdy box
• Protective padding / bubble wrap
• Tracking service
• Insurance for higher-value items

GetFixed is not responsible for damage caused during transit to our location due to insufficient packaging or carrier mishandling.

RETURN SHIPPING

Once service is completed and all balances are paid, repaired devices will be returned using the shipping method selected or standard shipping at our discretion unless otherwise agreed.

Tracking information may be provided when available.

TURNAROUND TIME

Repair turnaround times vary depending on:

• Device type
• Parts availability
• Diagnostic complexity
• Workload volume

Estimated timelines are not guaranteed.

SHIPPING DELAYS

GetFixed is not responsible for delays caused by:

• USPS
• UPS
• FedEx
• DHL
• Weather events
• Carrier errors
• Lost or delayed packages outside our control

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing the correct return shipping address. GetFixed is not liable for delays or delivery issues caused by incorrect address information supplied by the customer.

UNCLAIMED / RETURNED PACKAGES

If a package is returned due to incorrect address, refusal, or failure to receive delivery, additional shipping charges may apply for reshipment.

DATA & DEVICE CONDITION

Customers should back up important data before shipping devices. GetFixed is not responsible for pre-existing issues, shipping-related data loss, or devices damaged prior to arrival.

GetFixed
Email: repair@getfixedrepair.com
Website: getfixedrepair.com

POLICY UPDATES

We may update this Shipping Policy at any time. Changes will be posted on this page.